Privacy Policy
Equlise LLC, a company incorporated under the laws of the State of Delaware, United States of America (USA) (hereinafter referred to as "we," "us," "our," or "Equlise"), operates Swittch, a rewards platform accessible through web browsers, as well as Android and iOS applications (collectively referred to as the "Service"). We are steadfastly committed to safeguarding the privacy of all individuals who engage with the Service and to ensuring the utmost transparency in the manner in which we collect, use, disclose, and protect personal information. This Privacy Policy (the "Policy") sets forth our practices with respect to the handling of personal information and other data collected through the Service, including during account creation, survey participation, reward redemption, and community engagement activities. By accessing or utilizing the Service, you signify your acknowledgment of and consent to the practices delineated herein. Should you disagree with any provision of this Policy, you are requested to refrain from using the Service.
1. Scope and Applicability
We collect a variety of information to facilitate the provision, enhancement, and personalization of the Service. Such information may be categorized as follows.
2.1 Information Provided Directly by You
When you engage with the Service, you may voluntarily provide certain personal information necessary for its operation. During account registration or login through social media platforms such as Google or Facebook, you may provide your name, email address, phone number, and a password to create and secure your account. Additionally, upon creating a user profile, you may submit demographic details, including but not limited to your age, gender, location, occupation, income level, interests, and preferences, which enable us to deliver personalized survey opportunities tailored to your profile. In the course of participating in surveys, you may provide responses that could include sensitive information, such as health-related data or political opinions, depending on the nature of the survey. For the purpose of processing instant reward redemptions, you may provide payment information, such as a PayPal email address or other details necessary for the issuance of cash payouts or gift cards from providers such as Amazon, Spotify, Starbucks, or Shein. Furthermore, any communications you initiate with us, including messages sent through in-app chat features, emails to hello@swittch.com, or other feedback mechanisms, will be collected. If you participate in our referral program, we will collect information related to your referral activities, such as the usage of your unique referral link.
2.2 Information Collected Automatically
In addition to the information you provide, we employ automated technologies to collect certain non-personal and usage-related data when you interact with the Service. This includes device information such as your IP address, device type, operating system, browser type and version, unique device identifiers, and mobile network information, which helps us ensure compatibility and security. We also collect usage data, including but not limited to the pages you visit, the features you utilize (such as surveys completed, streaks maintained, or leaderboard rankings), the duration of your engagement with the Service, and your click patterns, to analyze and enhance user experience. Approximate location data may be derived from your IP address or device settings to comply with regional survey eligibility requirements and applicable legal obligations. Additionally, we utilize cookies, web beacons, and other tracking technologies to collect data that supports functionality, analytics, and personalization, as further described in our Cookie Policy.
2.3 Information Obtained from Third Parties
We may also receive information from third-party partners to facilitate the operation of the Service. Survey providers, such as Voqall, may share anonymized demographic or behavioral data to assist in matching you with relevant survey opportunities. If you choose to log in using a social media account, we may receive certain information from those platforms, such as your profile picture or public profile data, depending on the privacy settings you have configured with the respective platform. We also engage analytics providers, such as Google Analytics, which provide aggregated data to help us understand user behavior and improve the Service.
3. Purposes of Information Use
The information we collect is used for a variety of purposes essential to the operation and enhancement of the Service. We use your information to create and manage your account, ensuring secure login and registration processes, whether through email or social media authentication. Your profile data enables us to match you with personalized surveys, thereby maximizing your earning potential by increasing your qualification rates for survey opportunities. We process instant reward redemptions, such as cash payouts via PayPal or gift cards, using the payment information you provide. The Service facilitates Swittch Tribe community interactions, including in-app chats and leaderboard rankings, by leveraging your communication and usage data. Real-time updates on tasks, earnings, and streak progress are provided to keep you informed and engaged.
We also use your information to improve and personalize the Service, analyzing usage patterns to refine the user interface, develop new features such as tiered survey opportunities or bonus streaks, and optimize survey matching algorithms. Communications with you are facilitated through transactional emails or notifications, such as OTP verification codes or payout confirmations, as well as promotional updates about upcoming survey sprees, giveaways, or new reward options, from which you may opt out at your discretion. Your information is further used to ensure compliance with our Terms and Conditions, verify your identity to prevent fraud (e.g., duplicate accounts or bot usage), and detect security threats such as unauthorized access or data breaches. Additionally, we use your data for legal and administrative purposes, including compliance with applicable laws, regulations, and legal requests, as well as maintaining records for auditing, dispute resolution, and chargeback claims.
4. Disclosure of Information
We may disclose your information under the following circumstances, ensuring that such disclosures are conducted in compliance with applicable laws and with appropriate safeguards in place.
4.1 Disclosures to Service Providers
To operate the Service effectively, we engage trusted third-party service providers. Survey partners, such as Voqall, may receive anonymized profile data to match you with relevant survey opportunities, ensuring that your personal information remains protected. Payment processors, including PayPal and gift card providers, receive the necessary payment details to facilitate instant payouts, with such disclosures limited to what is required to complete the transaction. Analytics and marketing providers, such as Google Analytics, receive limited, aggregated data to assist us in understanding usage patterns and communicating with users, while cloud storage providers securely store your data to ensure accessibility and backup.
4.2 Disclosures for Legal Purposes
We may disclose your information when required to comply with legal obligations, such as tax laws, data protection regulations, or lawful requests from government authorities or law enforcement agencies. Disclosure may also occur to protect our rights, property, or safety, or that of our users, including in cases involving fraud, abuse, or other unlawful activities.
4.3 Disclosures in Business Transfers
In the event that Equlise LLC undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information, either through an update to this Policy, email, or in-app notification, providing you with the opportunity to exercise your rights as described herein.
4.4 Disclosures with Your Consent
We may disclose your information for purposes not explicitly described in this Policy if we obtain your express consent. For example, if you agree to have your success story featured in a testimonial, we may share your name and story as permitted by your consent.
4.5 Disclosure of Non-Personal Information
Aggregated or anonymized data, such as survey trends or usage statistics, may be shared with third parties for research, marketing, or analytics purposes. Such data is stripped of identifiers and cannot be used to identify you as an individual.
We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.
5. Data Security Measures
We are committed to protecting the security of your information and have implemented industry-standard measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. Data transmission over the internet is secured using SSL/TLS encryption protocols, while stored data is protected with AES-256 encryption. Access to your personal information by our employees and contractors is restricted on a need-to-know basis, with strict access controls in place to prevent unauthorized use. We conduct regular security audits and vulnerability assessments to identify and mitigate potential risks, ensuring the ongoing integrity of our systems. Additionally, we monitor for suspicious activity, such as bot usage or duplicate accounts, to maintain fair play and protect the Service’s integrity.
Despite these measures, no method of transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information. By using the Service, you acknowledge that you do so at your own risk. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for promptly notifying us at hello@swittch.com of any unauthorized access or use of your account.
6. Your Rights and Options
6.1 Right to Access and Correction
You may access and update your personal information directly through your account settings within the Swittch app. Should you require a comprehensive copy of the personal data we hold about you, you may submit a request to hello@swittch.com, and we will respond in accordance with applicable legal timelines.
6.2 Right to Deletion
You may request the deletion of your account and associated personal information by contacting us at hello@swittch.com. Upon receiving such a request, we will delete your identifiable data, except where retention is required for legal or operational purposes, such as compliance with tax obligations or dispute resolution, in which case we will retain the minimum necessary data for the required period.
6.3 Right to Opt-Out
You have the option to unsubscribe from promotional emails by utilizing the unsubscribe link provided in each email communication. Push notifications may be disabled through your device settings. Additionally, you may opt out of personalized survey matching by adjusting your profile settings, although this may limit your earning opportunities on the Service.
6.4 Right to Data Portability
Upon request, we will provide a copy of your personal data in a structured, commonly used, and machine-readable format, where feasible. Such requests may be submitted to hello@swittch.com, and we will process them in accordance with applicable legal requirements.
6.5 Right to Object or Restrict Processing
Where permitted by law, you may object to or request the restriction of certain data processing activities, such as analytics or marketing communications. Such requests can be submitted to hello@swittch.com, and we will evaluate them in accordance with applicable laws.
6.6 Cookie Management
You may manage your preferences regarding cookies and tracking technologies as detailed in our Cookie Policy, accessible through the Service, which provides options to accept, reject, or customize cookie usage.
6.7 California Privacy Rights Under the CCPA
If you are a resident of California, you are entitled to additional rights under the California Consumer Privacy Act (CCPA). You have the right to know the categories and specific pieces of personal information we collect, use, or disclose about you. You may request the deletion of your personal information, subject to certain exceptions, and you have the right to opt out of the sale of your personal information, although we do not engage in such sales. Furthermore, you are protected against discrimination for exercising your CCPA rights. To exercise these rights, you may contact us at hello@swittch.com or via our toll-free number at 1-800-555-1234. We will verify your identity before processing such requests to ensure the security of your data.
6.8 EU/EEA Privacy Rights Under the GDPR
If you are located in the European Economic Area (EEA), you are entitled to rights under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, or erase your personal data, the right to restrict or object to certain processing activities, and the right to data portability. You may also withdraw your consent at any time, such as for marketing communications, without affecting the lawfulness of processing based on consent prior to withdrawal. Additionally, you have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated. Our legal basis for processing your data includes your consent, the necessity of processing for the performance of a contract (e.g., to provide the Service), and our legitimate interests, such as fraud prevention and service improvement. To exercise your GDPR rights, please contact us at hello@swittch.com.
7. Children's Privacy
The Service is not designed for or directed to individuals under the age of 18 years. We do not knowingly collect personal information from children under 18. In the event we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete such information from our systems. If you believe a child under 18 has provided us with personal information, we urge you to contact us at hello@swittch.com so that we may address the matter promptly.
8. International Data Transfers
Swittch operates on a global scale, and as such, your personal information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers maintain operations. These jurisdictions may have data protection laws that differ from those in your country of residence. We are committed to ensuring that such transfers comply with applicable legal requirements. For users in the EEA, we implement Standard Contractual Clauses (SCCs) as approved by the European Commission to safeguard your data during international transfers. Additionally, we apply appropriate technical and organizational measures to protect your information in accordance with this Policy. By using the Service, you consent to the transfer, storage, and processing of your information in the United States and other jurisdictions as described herein.
9. Data Retention Practices
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Account data, including your name, email address, and profile information, is retained for the duration of your active account and for a period of three years following account deletion to comply with tax, legal, and auditing obligations. Survey responses are retained for one year after completion to support analytics, quality assurance, and dispute resolution processes. Usage data, such as pages visited or time spent on the Service, may be anonymized and retained indefinitely for statistical and research purposes. If you request the deletion of your account, we will remove your identifiable data promptly, although certain anonymized data may persist in our backup systems for up to 90 days as part of our standard data management practices.
10. Cookies and Tracking Technologies
We utilize cookies, web beacons, and other tracking technologies to enhance the functionality of the Service, analyze user behavior, and personalize your experience. These technologies enable us to store your preferences, track your interactions with the Service, and deliver a seamless user experience. For a comprehensive explanation of our use of these technologies and your options for managing them, please refer to our Cookie Policy, which is accessible through the Service.
11. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services, such as PayPal for payment processing or Voqall for survey opportunities. We are not responsible for the privacy practices or content of these third parties, which are governed by their own privacy policies. We strongly recommend that you review the privacy policies of any third-party services before interacting with them to understand how they handle your information.
12. Modifications to This Privacy Policy
We reserve the right to modify this Privacy Policy at our discretion to reflect changes in our practices, legal requirements, or features of the Service. Any modifications will be posted on this page with an updated "Last Updated" date. Where required by law, we will notify you of material changes through email, in-app notifications, or other reasonable means prior to the effective date of such changes. Your continued use of the Service following the posting of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed of our data practices.
13. Contact Information
Should you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we invite you to contact us using the following details: email us at hello@swittch.com, call our toll-free number at 1-800-555-1234, or write to us at Equlise LLC, 3 Germay Dr Unit 4 2141, Wilmington, Delaware, 19804, USA. For users in the EEA, you may also contact our Data Protection Officer (DPO) at compliance@equlise.com. Additionally, EEA residents have the right to lodge a complaint with their local supervisory authority if they believe their data protection rights have been infringed.
14. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. Any disputes arising out of or relating to this Policy shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and you hereby consent to the jurisdiction of such courts.
15. Additional Information for Specific Jurisdictions
15.1 California Shine the Light Law
Pursuant to California’s "Shine the Light" law, California residents are entitled to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for such purposes. However, to confirm or for further inquiries, you may contact us at hello@swittch.com.
15.2 Nevada Privacy Rights
Under Nevada law, residents of Nevada may opt out of the sale of certain "covered information" as defined by statute. We do not engage in the sale of such information. Nevertheless, Nevada residents may submit a request to hello@swittch.com to confirm or exercise their rights under applicable law.
15.3 Other Jurisdictions
We are committed to complying with local data protection laws in all jurisdictions where the Service is available. This includes adherence to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Australia’s Privacy Act, the UK GDPR, and other relevant frameworks. For jurisdiction-specific inquiries or to exercise your rights under local laws, please contact us at hello@swittch.com.
Equlise LLC remains dedicated to protecting your privacy and providing a transparent, secure experience through the Swittch platform. We value the trust you place in us and are committed to handling your information with the highest standards of care.
